Terms of Service

Terms of Service for Reviewer Accounts

Pitchworthy.me (hereinafter „We“ or „Company“) is an online platform that allows creators to purchase credits and submit their work to selected reviewers, who are obliged to review, but are not obliged to accept the submissions, with those reviews forming the basis of reviewer earnings.

For the purposes of these Terms of Service, ‘Reviewer’ designates any creator, whether an individual or legal entity, that registers an account and can receive online content for review. By registering, you represent and warrant that you will use the Services solely in compliance with these Terms.

These Terms of Service govern how the Reviewer and the third parties may access and use our online Platform, including all of our web pages and services. By accessing the Platform’s website, the Reviewer confirms that they accept all terms of service and use of this website and the services the Platform provides through it. The site may be used only for lawful purposes. These Terms of Services cannot be subject to modification of any kind by creators, reviewers or website visitors.

We are authorized, at any time, to modify the content of the website(s) and to restrict access to the website(s), either permanently or temporarily. These Terms of Service will not apply retroactively. It is your responsibility to read these Terms in full and carefully, and to regularly monitor any changes to these Terms.

Material changes will be notified at least 15 days in advance (or sooner if required by law) and apply prospectively. Continued use after the effective date means acceptance.

This Platform is intended to support smooth communication between the Reviewer and the Pitcher; however, we are not responsible for the actions or behavior of any individual using the service.

Public disclosure notice:

Submissions and reviewers may appear in different orders based on:

Genre and preferences;
recent responsiveness and quality;
integrity signals (spam/abuse filters);
activity;

Paid status does not guarantee visibility or a positive review.

General User Notice:

These Terms of Service apply to all third parties who access or use this website, regardless of whether they actively participate in any services. By accessing the website, users are deemed to have accepted and agreed to comply with these Terms, including those related to intellectual property and copyright protection. No provision in these Terms shall be construed as a waiver of third-party liability, especially with respect to intellectual property and copyright protection.

The Service is available only to individuals with full legal capacity to contract. Reviewers and Pitchers must be at least 18 years old (or the local age of majority, if higher). Other users must be at least 16 years old (or the local digital-consent age, if higher) to create an account for non-paid features ( if allowed). The Platform may verify age/identity, and may suspend or terminate accounts that fail verification or misrepresent age. Where national law requires a higher age for specific features (e.g., payments), that higher age applies.

1. About the Service

Pitchworthy.me (hereinafter „We“ or „Company“) represents an online platform which offers you to submit content to independent reviewers for their consideration, using our software. Reviewers act independently and decide whether and how to review. We do not guarantee placement or a positive outcome. By signing up as a Reviewer, you acknowledge that access to submissions, review opportunities, and earnings depends on demand, matching criteria, and compliance with our policies. Signing up as a Reviewer creates no employment or agency relationship with Platform. Platform does not guarantee any minimum number of submissions, review assignments, visibility, outcomes, or earnings. To the maximum extent permitted by law, Platform is not liable for lost income, lost opportunities, or other losses arising from a lack of submissions or changes to matching or distribution.

2. Accounts Eligibility

You must be at least 18 (or local age of digital consent). Reviewers and Pitchers must be at least 18 years old (or the local age of majority, if higher). Provide accurate information and keep your account secure.

If you create or use an account on behalf of a company, organization, or other legal entity (a “Company”), you represent and warrant that (a) you have full authority and legal capacity to bind the Company to these Terms; (b) the information you provide is accurate and complete; and (c) your actions will be deemed the Company’s actions. We may request evidence of your authority at any time. Individual and the Company will indemnify us for losses arising from any breach of the foregoing representations.

You must provide accurate information, keep it up to date, and keep your credentials secure. You’re responsible for all activity under your account.

3. Reviewer Commitments (Business Users)

Account & Charges: You are responsible for all activity under your Account, for maintaining the confidentiality of your credentials, and for paying all amounts due under these Terms. You agree to comply with these Terms and the policies referenced here (including those on credits, payment methods, and refunds).
Taxes: Prices shown to consumers include VAT where applicable. If you earn income through the Services (e.g., as a Reviewer), you are responsible for any personal or business taxes, levies, or duties arising from those earnings, except where the Platform is legally required to withhold or collect. Reviewer agrees not to issue duplicate invoices and will promptly update VAT/TIN details and tax status. Where applicable, reverse charge will be applied on cross-border intra-EU supplies, meanwhile domestic VAT may apply when legally required
DAC7 / Reporting: You (Reviewer) are the subject of reporting obligation for which purposes you will provide your legal name, address, country of tax residence, TIN (and VAT ID if any) number and receipt of annual earnings statements. Where required, the Platform will report the Reviewer’s identification and earnings data to the competent tax authority and provide the Reviewer with the annual information statement reflecting the data reported (the ‘seller copy’). If the Reviewer is not reportable, the Platform may provide a non-tax year-end payout summary for information only.
Each January we provide Reviewers a draft of the information to be reported under DAC7. If anything looks wrong, please submit corrections within 7 days. We will then file with the tax authority and provide a copy of the final information reported.
KYC-Lite & Risk. To enable payouts and fraud prevention, Reviewer agrees to verify identity (via a secure third-party provider). The Platform may delay or withhold payouts on reasonable risk, sanctions, or chargeback grounds.
Accurate Information: All information you submit to the Platform (including profile, billing, and compliance information) must be true, accurate, and complete, and you will keep it updated.
Service Communications vs. Marketing: Platform may contact you by email (or in-app) to deliver service communications about your Account or the Services (e.g., receipts, security alerts, policy updates). Marketing emails are sent only with your opt-in consent, and you can withdraw consent at any time (unsubscribe link).
Licence to Host and Display Your Profile/Content: You grant the Platform a limited, non-exclusive, revocable, worldwide licence to host, transmit, and display (a) your profile and (b) your submissions and related metadata solely as necessary to operate the Services, to route your content, and to display it in areas you choose to make visible. The Platform will not publish material from “other websites or services” about you unless (i) you provide it, (ii) it’s publicly available and permitted by law, or (iii) you give explicit permission. See our Privacy Notice for details.
Third-Party Connections: If you choose to connect a third-party account (e.g., social, streaming, analytics), you authorize the Platform to access only the data and actions expressly permitted by the connection at the time of consent, solely to provide and improve the Services (for example, to verify reach, qualify for programs, or enrich your submission). You can revoke access at any time in your Account or with a third party. We will stop processing new data after revocation and will handle previously obtained data per our Privacy Notice.
Availability: Reviewer may set an availability status in Account settings. When unavailable or capped, new pitches will not be routed
Act on Pitches: For each routed pitch, Reviewer must open and decide within the days set by the Reviewer on their public profile: I) Accept (continue to deliver on the pitch) or II) Decline (with a brief reason).
Earnings rule: earnings accrue only if the Reviewer opens the pitch and records a decision within the SLA window. No action means no earnings, and the Platform may credit back the Pitcher per policy.
Quality & Integrity: Reviewer will act in a good faith, disclose any conflict of interest, avoid automated actions, and not solicit off-platform payments or contact that circumvents the Service.

You must not, and must not enable others to, use the Services to:

Violate any law, court order, or third-party rights (including IP rights and rights of publicity/privacy);
Post or transmit content that is illegal, hate-inciting, defamatory, harassing, threatening, obscene, pornographic, or otherwise harmful;
Endanger or exploit minors (including any sexualized content involving minors);
Spread malware, attempt to gain unauthorized access, or interfere with the integrity or security of the Services;
Engage in spam, manipulated metrics, or deceptive or misleading practices;
Run unauthorized commercial activities (advertising, solicitations, contests, sweepstakes, pyramid schemes) without the Platform’s prior written consent;
Use robots, spiders, crawlers, or scraping tools to access or copy the Services or content except as permitted by robots.txt or a written permission or API agreement;
Decompile, reverse engineer, or disassemble software except to the extent such restrictions are prohibited by applicable law (e.g., interoperability exceptions under EU law);
Place an unreasonable or disproportionately large load on the Services or Platform’s infrastructure.

Dormant Balances. Accounts with no login for 12 months may be suspended; balances remain subject to clawback and applicable law.

4. Payouts

Schedule & Threshold

Payouts are initiated upon request from Reviewer and are subject to a minimum $10 payout threshold;

Methods

Payouts are made via PayPal or bank transfer (IBAN) to the account holder name matching the Reviewer. Third-party fees may apply;

KYC

Payouts require completion of identity/tax verification and may be delayed or withheld for reasonable risk, sanctions, legal, or chargeback reasons;

Clawbacks & Offsets

The Platform may reverse/withhold amounts and net negative balances (e.g., fraud, refund, chargeback, overpayment) against future payouts;

Self-Billing & Statements

The Platform will issue self-billed invoices/payout statements on the Reviewer’s behalf; VAT-tax treatment is applied per law (reverse charge intra-EU). The Reviewer must keep TIN/VAT/bank details accurate.

Currencies

Settlement occurs in USD. If conversion is needed, the PSP/bank rate and fees apply.

Errors

The Reviewer must notify discrepancies within 7 days of payout or statement; the Platform may correct errors in subsequent payouts.

5. Conduct

Reviewer must act diligently and in good faith, giving each routed pitch a genuine, non-mechanical review; treat Artists fairly and without discrimination (e.g., no bias on race, gender, religion, nationality, orientation, disability); communicate respectfully; disclose conflicts of interest; and comply with the SLA. No pay-for-placement outside Platform rules; no scraping, resale, or model-training use of submission data; no unauthorised sharing or publicity of private materials. Reviews must be honest, independent, and not misleading. The Platform may audit compliance and withhold/claw back earnings for breach.

6. Content IP

As between the parties, the Pitcher retains all intellectual property rights (including copyright and related rights) in any comments, ratings, recommendations, ideas, or other material the Pitcher submits or generates on the Platform (“Pitcher Material”). No assignment is implied.

To the extent permitted by law, the Platform will credit or attribute the Pitcher where the Pitcher Material is shown to Reviewers, and will not materially alter Pitcher Material in a misleading way. Nothing here waives non-waivable moral rights.

The Pitcher warrants that Pitcher Material does not infringe third-party rights and does not disclose third-party trade secrets without permission. The Pitcher will remove or correct any material promptly upon notice of a credible rights claim.

This section survives termination.

7. Termination

You may terminate the Agreement at any time by closing the Account via your account settings or by written notice to support@pitchworthy.me . Termination is effective when processed by the Platform.

The Platform also may terminate the Agreement and close an Account at any time with 30 days notice to the email on file, without cause

Without limiting other rights, the Platform may suspend or terminate a Reviewer account immediately (with or without notice) for any of the following:

SLA breaches (including but not limited to: repeated failure to open pitches within the stated timeframe, or chronic missed deadlines).
Quality violations (mechanical reviews, templated mass replies, persistent low quality).
Integrity abuses (manipulated metrics, fake engagement, review-for-pay or pay-for-placement outside Platform rules)
Data and confidentiality breaches
KYC/tax non-compliance (failure to complete identity/TIN/VAT checks, mismatched payout beneficiary or providing false information).
Fraud/chargeback risk (fraud indicators, coordinated abuse or excessive/linked chargebacks, refusal to cooperate with investigation).
Legal/compliance issues (sanctions-control violations; prohibited jurisdictions; court requests, repeated IP or illegal-content violations).
Harassment or discrimination (abusive conduct toward Pitchers or staff; violations of anti-discrimination principles).
Non-cooperation (failure to respond to support or evidence requests within 45 days) or material breach of these Terms or the Reviewer Policy.

On termination, routing stops, earnings may be reversed/clawed back per policy and submission data must be deleted except where retention is required by law.

Upon termination, access ends and services cease. The remaining Credits are non-cash and non-refundable; the Platform may credit back or void Credits only as required by law or policy. The Platform may reverse Credits and offset negative balances or chargebacks against amounts otherwise payable

Sections on intellectual property, credits and pricing, refunds/chargebacks, limitations of liability, indemnities, governing law, jurisdiction, privacy, and this Section 7 survive termination.

Account reactivation after termination is at the Platform’s discretion and may require updated verification and acceptance of then-current Terms.

All obligations of the Reviewer that have accrued or by their nature should survive, including payment of amounts due (if there are any), chargebacks, confidentiality, IP/licences, and indemnities shall remain in full force and effect after termination.

Termination notices are valid when sent to support@pitchworthy.me (by the Pitcher) or to the account email on file (by the Platform). Keep contact details current.

8. Data Protection

We are the controller for data used to run the Platform. When we share Pitcher's submission with a Reviewer, that Reviewer acts as an independent controller and will process data under their own privacy notice.

Before accessing any Content for review or receiving any earnings, you (Reviewer) must review and accept the Platform’s Controller Terms Addendum for Reviewers. Access and payouts are conditional on acceptance.

9. Liability

The Services are provided “as is” and “as available” and may change over time. To the maximum extent permitted by law, Platform disclaims all non-mandatory warranties (including implied warranties of merchantability, fitness for a particular purpose, and non-infringement). This does not affect mandatory consumer rights, including statutory conformity rights for digital content/services. Mandatory consumer rights remain unaffected, including statutory conformity rights for digital content/services.

Platform will not be liable for:

indirect, incidental, special, punitive, or consequential losses;
loss of profits, revenue, goodwill, data, or business interruption; or
losses caused by events beyond our reasonable control (force majeure), including third-party cloud/hosting/ISP outages and large-scale network attacks, to the extent permitted by law.

These exclusions apply to the extent permitted by law.

Force majeure does not excuse your obligation to pay undisputed amounts already due and payable before the Force Majeure Event. For amounts that become due during the suspension, billing may be paused or pro-rated for the portion of Services not delivered.

Nothing in these Terms excludes or limits liability where that would be unlawful, including for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
wilful misconduct or gross negligence under applicable national law;
consumer statutory remedies for lack of conformity of digital content/services (price reduction or refund/termination where required); and
rights to compensation for GDPR infringements under Article 82 GDPR (to the extent such liability cannot be contractually limited).
In every other case, Platform’s aggregate liability for all claims arising out of or relating to the Services will not exceed the greater of:
- the fees you paid to Platform for the Services giving rise to the claim in the 12 months before the first event giving rise to liability; or
- the amount paid out to you by Platform as reviewer earnings in the same 12-month period (if applicable);
This cap applies per user and across all claims arising from the same set of facts.

Platform is not responsible for third-party websites or services you access via links or integrations, which are governed by their terms and privacy notices. This does not affect any liability that cannot be excluded under applicable law.

Platform is not responsible for user content unless required by law. We may remove or restrict content and/or accounts consistent with our policies and the Digital Services Act, providing a statement of reasons and complaint avenues where required.

10. Complaints & Governing Law

Contact: support@pitchworthy.me

Governing law: EU

Consumers may have mandatory local protections. DSA notice channel is available for illegal content.

Amicable Resolution & Evidence:

The parties will first seek to resolve any complaint amicably through our support channel, and the Platform may request additional information or proof (and, if reasonable, suspend processing of the complaint or related transactions) until the materials are provided.

Failure or delay by the Platform in exercising any right or remedy under these Terms (including not immediately objecting to a breach, complaint, or forum issue) does not constitute a waiver of that or any other right or remedy. Any waiver must be in writing and signed by the Platform and will apply only to the specific instance identified. Partial or single exercise of a right does not prevent any further or other exercise. The Platform’s failure to immediately initiate proceedings in a particular court or jurisdiction shall not be construed as a waiver of the right to do so later, subject to applicable limitation periods.

11. Digital Services Act (DSA) Notice & User Contact

You may only upload or transmit content that is lawful and complies with these Terms. Prohibited content includes, without limitation: terrorism, hate crime, threats/violence, non-consensual intimate imagery, incitement to self-harm, unlawful discrimination, malware, and clear IP infringements. We may restrict content that violates our policies even if not criminal (e.g., spam, deceptive practices).

We may limit or suspend notice/complaint tools and/or accounts for manifestly unfounded or abusive notices or repeated serious violations, for a proportionate period.

Illegal-content notice should be sent to support@pitchworthy.me . A valid notice should include:

the URL(s) or product ID(s) of the specific content,
a description of why it is illegal under applicable law,
your contact email, and
a good-faith statement of accuracy.

We acknowledge receipt and act expeditiously. Where we remove or restrict content, we will issue a Statement of Reasons and notify the affected user.

If you believe content on the Service is illegal, submit a notice via support@pitchworthy.me

Notices and complaints may be submitted in English. We provide clear reasons and accessible channels consistent with the DSA.

If you disagree with a moderation decision, file a complaint within 6 months at support@pitchworthy.me .

Single Point of Contact
For users and general inquiries: support@pitchworhty.me

12. Copyright and Trademark

Terms of Service for Pitcher Accounts

Material changes will be notified at least 15 days in advance (or sooner if required by law) and apply prospectively. Continued use after the effective date means acceptance.

This Platform is intended to support smooth communication between the Reviewer and the Pitcher; however, we are not responsible for the actions or behavior of any individual using the service.

Public disclosure notice:

Submissions and reviewers may appear in different orders based on:

Genre and preferences;
recent responsiveness and quality;
integrity signals (spam/abuse filters);
activity;

Paid status does not guarantee visibility or a positive review.

General User Notice:

1. About the Service

2. Accounts Eligibility

You must be at least 16 (or local age of digital consent). Reviewers and Pitchers must be at least 18 years old (or the local age of majority, if higher). Provide accurate information and keep your account secure.

You must provide accurate information, keep it up to date, and keep your credentials secure. You’re responsible for all activity under your account.

3. Pitcher Commitments

Account & Charges: You are responsible for all activity under your Account, for maintaining the confidentiality of your credentials, and for paying all amounts due under these Terms. You agree to comply with these Terms and the policies referenced here (including those on credits, payment methods, and refunds).
Taxes: Prices shown to consumers include VAT where applicable. If you earn income through the Services (e.g., as a Reviewer), you are responsible for any personal or business taxes, levies, or duties arising from those earnings, except where the Platform is legally required to withhold or collect. Individuals receive a receipt, an invoice is provided on request.
Accurate Information: All information you submit to the Platform (including profile, billing, and compliance information) must be true, accurate, and complete, and you will keep it updated.
Service Communications vs. Marketing: Platform may contact you by email (or in-app) to deliver service communications about your Account or the Services (e.g., receipts, security alerts, policy updates). Marketing emails are sent only with your opt-in consent, and you can withdraw consent at any time (unsubscribe link).
Licence to Host and Display Your Profile/Content: You grant the Platform a limited, non-exclusive, revocable, worldwide licence to host, transmit, and display (a) your profile and (b) your submissions and related metadata solely as necessary to operate the Services, to route your content to the Reviewers you select, and to display it in areas you choose to make visible. The Platform will not publish material from “other websites or services” about you unless (i) you provide it, (ii) it’s publicly available and permitted by law, or (iii) you give explicit permission. See our Privacy Notice for details.
Third-Party Connections: If you choose to connect a third-party account (e.g., social, streaming, analytics), you authorize the Platform to access only the data and actions expressly permitted by the connection at the time of consent, solely to provide and improve the Services (for example, to verify reach, qualify for programs, or enrich your submission). You can revoke access at any time in your Account or with a third party. We will stop processing new data after revocation and will handle previously obtained data per our Privacy Notice.
Content Access for Service Delivery: By using the Services, you allow the Platform to process and, where applicable, transmit your messages, data, information, and media uploaded via your Account only as needed to provide the Services, enforce these Terms, ensure security, and comply with law.
Order Finality : Orders for digital Services/Credits are final once performance starts (e.g., when credits are made available or used), provided you have requested immediate performance and acknowledged that you lose the 14-day withdrawal right once performance begins. If performance has not started, and you have not given that acknowledgment, EU consumers may withdraw within 14 days of purchase. This is in addition to any remedies for non-conformity of digital services under applicable law. Nothing in these Terms affects mandatory consumer rights.

You must not, and must not enable others to, use the Services to:

Violate any law, court order, or third-party rights (including IP rights and rights of publicity/privacy);
Post or transmit content that is illegal, hate-inciting, defamatory, harassing, threatening, obscene, pornographic, or otherwise harmful;
Endanger or exploit minors (including any sexualized content involving minors);
Spread malware, attempt to gain unauthorized access, or interfere with the integrity or security of the Services;
Engage in spam, manipulated metrics, or deceptive or misleading practices;
Run unauthorized commercial activities (advertising, solicitations, contests, sweepstakes, pyramid schemes) without the Platform’s prior written consent;
Use robots, spiders, crawlers, or scraping tools to access or copy the Services or content except as permitted by robots.txt or a written permission or API agreement;
Decompile, reverse engineer, or disassemble software except to the extent such restrictions are prohibited by applicable law (e.g., interoperability exceptions under EU law);
Place an unreasonable or disproportionately large load on the Services or Platform’s infrastructure.

4. Credits and Pricing

Credits let you submit content within the Platform. Credits are not money, not electronic money, and not redeemable for cash. Credits are non-transferable and may be used only on the Platform.

A Credit is consumed when any of the following occurs:

your submission is delivered and a Reviewer reviews or acts on it;
the Reviewer accepts it for review;
or the SLA period ends without Reviewer accepting or acting on the submission, in that case an automatic outcome is applied under our policy;

Prices include applicable taxes where required. VAT may be charged based on your location. A VAT invoice/receipt is provided.

5. Refunds

Standard refunds are in credits. If a submission cannot be processed due to our fault (e.g., technical failure, misrouting), we will re-credit your account. Where required by law or card-scheme rules, we may refund to the original payment method. Please request this within 7 days of the issue and include your submission ID and timestamp.

6. Immediate Performance

By purchasing credits, you request immediate performance and acknowledge you lose the 14-day withdrawal right once performance starts. At any checkout you will be asked to confirm: “I request immediate performance and understand I lose my 14-day right of withdrawal once performance starts.”

7. Pitcher Content IP

You retain ownership.

You (the Pitcher) grant the Platform a non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, and display Pitcher Material solely to:

deliver it to the intended counterparties selected by the Pitcher ;
operate, secure, and improve the Service (including backups, logging, fraud/abuse detection, and legal compliance);
show it on the Pitcher’s own profile if the Pitcher enables that setting;

The license is immediately revoked once your account is terminated, but does not affect lawful uses already made.

Except as allowed in this section, the Platform will not publish, license, sell, or otherwise commercially exploit Pitcher Material without the Pitcher’s prior written consent (an explicit opt-in counts as written consent).

Where legally required, the Platform will credit the Pitcher when displaying Pitcher Material to counter-parties and will not materially alter it in a misleading way. Nothing here waives non-waivable moral rights.

If a submission is marked confidential (or confidentiality is otherwise agreed), both the receiving pitcher and the Platform will use it only for evaluation, keep it confidential, and not disclose it to third parties, except to service providers bound by confidentiality or where disclosure is required by law.

The Pitcher warrants having the rights necessary to submit Pitcher Material and that it does not infringe third-party rights or disclose third-party trade secrets without permission. The Platform may restrict or remove Pitcher Material upon a credible legal complaint and will provide a statement of reasons and an appeals channel where required by law.

This section survives termination.

8. Termination

You may terminate the Agreement at any time by closing the Account via your account settings or by written notice to support@pitchworthy.me . Termination is effective when processed by the Platform.

The Platform may terminate the Agreement and close an Account at any time with 30 days notice to the email on file, without cause. The Platform may suspend or terminate immediately (with or without prior notice) if:

there is a material or repeated breach of these Terms or applicable law;
fraud, abuse, chargeback fraud, security risk, or harm to pitchers is suspected;
legal, regulatory, or court requirements necessitate action; or
non-payment or payment method failure occurs.

Sections on intellectual property, credits, pricing, refunds/chargebacks, limitations of liability, indemnities, governing law and jurisdiction, privacy, and this Section 7 survive termination.

Account reactivation after termination is at the Platform’s discretion and may require updated verification and acceptance of then-current Terms.

All obligations of the Pitcher that have accrued or by their nature should survive, including payment of amounts due, chargebacks/clawbacks, confidentiality, IP/licences, and indemnities shall remain in full force and effect after termination.

Termination notices are valid when sent to support@pitchworthy.me (by the Pitcher) or to the account email on file (by the Platform). Keep contact details current.

9. Data Protection

We are the controller for data used to run the Platform. When we share your submission with a Reviewer, that Reviewer acts as an independent controller and will process your data under their own privacy notice. See our Privacy Policy.

10. Payments

You may purchase Credits using debit/credit cards or approved payment accounts (e.g., PayPal) processed by licensed payment service providers (e.g., Stripe/PayPal, or other authorised PSPs we may use from time to time).

Payments are processed by our PSPs; Platform does not store full card details. Card data is handled by PSPs that comply with applicable security standards. We may store tokens issued by the PSP to facilitate refunds or future-authorised transactions.

Your bank or PSP may apply currency conversion or other fees, which are your responsibility.

By submitting a payment method, you authorise Platform (via the PSP) to charge it for the purchase amount and applicable taxes/fees. Your issuer may place authorisation holds. If a payment fails or is charged back, we may suspend access to Credits or the affected order until resolved.

Your use of a third-party payment account (e.g., PayPal) is governed by that provider’s terms and privacy notice. Platform is not a party to your agreement with the provider.

We may use risk checks and comply with applicable sanctions, anti-fraud, and AML obligations. We may reject, delay, or refund transactions to comply with law or manage risk.

To the extent permitted by law, Platform is not liable for payment failures or delays caused by such third-party issues. We will use reasonable efforts to re-attempt processing or offer an alternative method once service is restored.

11. Liability

Platform will not be liable for:

indirect, incidental, special, punitive, or consequential losses;
loss of profits, revenue, goodwill, data, or business interruption; or
losses caused by events beyond our reasonable control (force majeure), including third-party cloud/hosting/ISP outages and large-scale network attacks, to the extent permitted by law.

These exclusions apply to the extent permitted by law.

Nothing in these Terms excludes or limits liability where that would be unlawful, including for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
wilful misconduct or gross negligence under applicable national law;
consumer statutory remedies for lack of conformity of digital content/services (price reduction or refund/termination where required); and
rights to compensation for GDPR infringements under Article 82 GDPR (to the extent such liability cannot be contractually limited).
In every other case, Platform’s aggregate liability for all claims arising out of or relating to the Services will not exceed the greater of:
the fees you paid to Platform for the Services giving rise to the claim in the 12 months before the first event giving rise to liability; or
the amount paid out to you by Platform as reviewer earnings in the same 12-month period (if applicable);
This cap applies per pitcher and across all claims arising from the same set of facts.

Platform is not responsible for pitcher content unless required by law. We may remove or restrict content and/or accounts consistent with our policies and the Digital Services Act, providing a statement of reasons and complaint avenues where required.

12. Digital Services Act (DSA) Notice & User Contact

We may limit or suspend notice/complaint tools and/or accounts for manifestly unfounded or abusive notices or repeated serious violations, for a proportionate period.

An illegal-content notice email can be sent to support@pitchworthy.me . A valid notice should include:

the URL(s) or product ID(s) of the specific content,
a description of why it is illegal under applicable law,
your contact email, and
a good-faith statement of accuracy.
We acknowledge receipt and act expeditiously. Where we remove or restrict content, we will issue a Statement of Reasons and notify the affected user.

If you believe content on the Service is illegal, submit a notice to our designated point of contact support@pitchworthy.me .

Notices and complaints may be submitted in English. We provide clear reasons and accessible channels consistent with the DSA.

If you disagree with a moderation decision, file a complaint within 6 months at support@pitchworthy.me .

Single Point of Contact
For users and general inquiries: support@pitchworthy.me

13. Complaints

Contact: support@pitchworthy.me

Governing law: EU

Consumers may have mandatory local protections. DSA notice channel is available for illegal content.

Amicable Resolution & Evidence:

Terms of Service

Terms of Service for Reviewer Accounts

Public disclosure notice:

General User Notice:

1. About the Service

2. Accounts Eligibility

3. Reviewer Commitments (Business Users)

You must not, and must not enable others to, use the Services to:

4. Payouts

5. Conduct

6. Content IP

7. Termination

8. Data Protection

9. Liability

10. Complaints & Governing Law

11. Digital Services Act (DSA) Notice & User Contact

12. Copyright and Trademark

Terms of Service for Pitcher Accounts

Public disclosure notice:

General User Notice:

1. About the Service

2. Accounts Eligibility

3. Pitcher Commitments

4. Credits and Pricing

5. Refunds

6. Immediate Performance

7. Pitcher Content IP

8. Termination

9. Data Protection

10. Payments

11. Liability

12. Digital Services Act (DSA) Notice & User Contact

13. Complaints

14. Copyright and Trademark